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Explosion of middle managers ‘ruining university life’

The gulf is growing between self-perpetuating middle management and the people who ‘produce the value’, Australian symposium hears

September 15, 2023
Gunslingers/cowboys fire their guns

A Kafkaesque instinct for bureaucratic self-preservation has made Australian higher education a “leading example” of “bad and ugly” employment practices, a Melbourne conference has heard.

UNSW Sydney economist Gigi Foster said the growth of “non-academic middle management” had occurred at the expense of the people who “produce the value” at universities.

“We are teaching more students with fewer staff, the staff we do have are becoming less academic and the academics we have are becoming more casual,” Professor Foster told a??at the University of Melbourne. “That…does not inspire confidence in our higher education system’s direction of travel.”

She said student-to-staff ratios had increased and the share of non-academic staff – who already outnumbered their academic colleagues – was getting larger. While university funding had risen since early this century, both in raw and proportional terms, money was being siphoned off to pay for “more and more middle managers”.

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“Anybody who has ever read Kafka or knows the history of the Austro-Hungarian Empire will know that the main objective of a bureaucracy is to keep itself alive,” she said. “It will figure out ways to argue for its continued existence and the need for more money.”

Professor Foster said bureaucracy was growing to address both legitimate and “self-inflicted” compliance requirements. Examples included accreditation systems, research ethics regimes and learning outcomes mapping exercises.

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Any academic with an idea to improve university practices was required to produce a business case demonstrating how the proposal would save the university money. “When in heaven’s name did that become the mission of the university?” Professor Foster asked.

Professor Foster said there was little evidence that any of this had made universities better. “What does [the higher education regulator] Teqsa say has happened to student outcomes? Have they gone up? Have we had better quality learning? Have starting salaries gone up? You can’t really tell,” she said.

“We’ve got too many bureaucrats and we’ve got bureaucrats who want to keep themselves alive in their bureaucracies. If we were in the private sector, those bureaucracies would be a lot smaller because the market wouldn’t let them survive.”

Money was also being siphoned off to pay “the top brass, [who] would be strapped to get a similar salary in the private sector”. More was being spent on consultancies, “for services that one would think universities could actually staff in-house”.

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Professor Foster said Melbourne had??(?20 million) last year on consultants to help with the implementation of a finance and human resources system, advisory services for a strategy performance framework, accommodation architectural services and “microstrategy development” for data policy governance.

“If there is a kernel of need in there, it could be serviced by the university’s departments of management, architecture, strategic change and so on. We have supposedly world-class staff with terminal degrees in [these] disciplines,” she said.

She said the current university model would survive another 10 to 15 years as the gulf grew between “formal statements and systems on one hand, and useful or innovative work on the other”. Students and academics would “further detach emotionally”, seeing university as “merely a springboard or a pay cheque”.

“Those who’ve worked out how to milk the system for their and their mates’ benefit will continue to do so until there’s nothing left to milk, and then they’ll switch jobs,” she predicted. “That’s what greedy people do.”

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john.ross@timeshighereducation.com

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Reader's comments (4)

Agree 100% excessive bureaucracy has infected US Universities, UK Universities and Australian Universities. There is a fundamental governance problems in Universities, the managers control the money and the academics that create the money are treated as employees subject to the managers whims with the managers siphoning off the money for themselves and their buddies. It should be the other way around, academics should be in control and then employ managers as and when required. This is why lawyers are well paid, they form partnerships and earn the big bucks for themselves and then employ managers as and when required. We need to drastically cull the middle and senior management bureaucracy simple as that.
Alas the increase in middle management has been something I've been observing since the mid 90s. At first it didn't have that much impact, but gradually a management culture of processes, procedures and sub procedures took hold (which continually grow in complexity, suppress innovation, and are often based on narrow misconceptions of the work universities and academics do). Gradually it became clear that academics were not 'trusted' to advise administrative departments (even in areas where they might be world class experts), but employing an EXTERNAL consultant at additional expense is considered appropriate. Student recruitment becomes a marketing exercise. New initiatives prove to be impossible because of the cost of administrative 'support'. Academics increasingly have a similar role to production line workers in a factory, they do their thing, but under the guidance of 'experienced' managers (who are increasingly detached from academic work), and of course as the status of academics declines we see a matching decline in pay, need for individual offices, or even individual desks. It seems a cost too much to human resource and estates managers. Students become customers, and 'customer service' style surveys become the norm for assessing teaching quality.
Excellent article, but there have been so many of these over the years. What are academics going to do about it? These strategies have produced a deep polarisation between the non-academic administration (supported by some of the public and ignorant govt) and academics/ students in the UK. It's been very damaging for the concept of the university and its contribution to 'Enlightened' futures, not to say wasteful, causing great resentment. The solution is for academics to move wholesale back into management/administration, I'm afraid, including PG students to push the balance back towards a scholarly community rather a bureaucratic and extractive framework. This means fees must be reduced too, perhaps also the scale of the whole operation on the 'business' side. There must be a better balance to be found- the current situation is even starting to see administrators themselves moving into teaching roles with little in the way of qualifications of experience! Btw, management's claims of academic achievements through which they often justify their jobs need to be interrogated more closely (there have been cases of VCs at the country's top universities claiming to be 'world leading' on their CVs which are just farcical).
This is such an easy target. The speaker gave absolutely no facts and figures. She may be right, but it requires more than a series of reckons. When I was running a research group I found the reverse problem - we lacked a competent manager and were doing all the admin work ourselves. So, we hired one. It's no good the academics complaining. The solution lies in their hands. The management of the University of Auckland improved markedly when it got a VC who was not only academically qualified but had high-level business experience. That continued with his successor. As a result Auckland has embarked on a decade of facility upgrading worth at least a billion dollars (all according to plan and within budget as far as i know) and the university has come through the recent downturn with none of the epic redundancies that other NZ universities have suffered. All this can be fixed by having competent people in the right positions and with benchmarking of staffing and practices to external best practice. No point complaining. Universities, like hospitals, are big public sector organisations and have to be run properly - and that involves having, yes, managers. Whether or not there are too many or not competent enough is up for careful, measured objective scrutiny not a list of reckons!

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